Shipping policy

Candy Agu Designs | The Timeless Collective

At Candy Agu Designs, we understand that fine jewellery is both valuable and personal. Every order is handled with care, discretion, and attention to detail to ensure it arrives safely and beautifully.

 

Lagos (Local Delivery)

Delivery Method

All Lagos orders are delivered via trusted, vetted local courier partners experienced in handling valuable items.

Delivery Timeline

·       Same-day or next business day for ready-to-ship items 1–2 business days during peak periods

·       Delivery timelines begin after payment confirmation.

What to Expect

·       Secure, discreet packaging

·       Careful handling and direct delivery

·       Coordination with the recipient where available

·       Customers are advised to be available at the delivery address to ensure smooth handover.

 

Nigeria-Wide Shipping

Courier Partners

We ship nationwide using reliable courier services with tracking capabilities, including but not limited to GIG Logistics, DHL Nigeria, FedEx Nigeria, or equivalent trusted partners.

Courier selection is based on destination, service availability, and package value.

Delivery Timeline

·       Major cities: 2–5 business days

·       Other locations: 3–7 business days

·       Delivery times may vary due to location, weather, public holidays, or courier operations.

 

Packaging & Security for Valuable Pieces

·       Jewelry is packed in protective inner boxes

·       Outer packaging is discreet with no branding indicating value

·       Tracking details are shared once dispatched

·       Signature confirmation may be required for high-value orders

·       Insured shipping can be arranged upon request for bespoke or high-value pieces

 

Order Processing Time

·       Ready-to-ship items: 1–2 business days

·       Bespoke pieces: According to agreed production timeline (2–6 weeks)

·       Orders are dispatched only after final quality inspection

 

Failed Delivery & Address Accuracy

If a delivery attempt is unsuccessful due to incorrect details or unavailability:

·       The courier may attempt redelivery

·       Additional delivery fees may apply

·       Candy Agu Designs is not responsible for delays caused by incorrect information

Please confirm delivery details carefully at checkout.

 

Risk & Responsibility

Once an order is handed over to the courier:

·       Delivery timelines are subject to courier operations

·       Customers should monitor tracking updates

·       Any delivery issues must be reported immediately upon receipt

 

Need Assistance?

For urgent orders, special delivery requests, or insured shipping options, please contact us before placing your order:

Sales@candyagudesigns.com

+2348024383721